Refund and Returns Policy
Effective Date: January 4, 2025
At Fivsopic.com, customer satisfaction is our top priority. We want you to shop with confidence, knowing that if something isn’t right, we are here to make it right. This Refund and Returns Policy outlines your options for returns, exchanges, and refunds for products purchased from our website.
1. Return Eligibility
To qualify for a return, the following conditions must be met:
The item must be unused, undamaged, and in its original packaging.
The return request must be made within 30 days of receiving the product.
Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items:
Custom-made or personalized products.
Clearance or final sale items.
Gift cards.
2. How to Initiate a Return
To start the return process, follow these steps:
Contact Us: Reach out to us at info@fivsopic.com or call 307-621-0431 with your order details and reason for return.
Authorization: Once your return request is approved, we will provide a Return Merchandise Authorization (RMA) number and detailed instructions.
Ship the Item: Send the product back to us at the address provided in the return instructions. Ensure that the RMA number is included on the package.
Note: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
3. Refund Process
Once we receive your returned item, we will inspect it and process your refund. Refunds are issued as follows:
Payment Method: Refunds will be credited to the original payment method used for purchase.
Processing Time: Please allow 5-7 business days after the return is received for the refund to reflect in your account.
Shipping fees are non-refundable unless the return is due to a product defect or error on our part.
4. Exchanges
We offer exchanges for items that arrive defective, damaged, or incorrect. To request an exchange:
Contact us within 7 days of receiving the product.
Provide photos or evidence of the defect or error.
Follow the return process as outlined in Section 2.
Once we confirm the issue, we will send a replacement at no additional cost.
5. Damaged or Defective Products
If your item arrives damaged or defective, please contact us immediately at info@fivsopic.com with the following:
Order number.
Description of the issue.
Photos of the damaged or defective item.
We will assess the issue and provide a resolution, which may include a replacement, refund, or store credit.
6. Cancellation Policy
If you wish to cancel an order, please contact us as soon as possible. Cancellation is only possible if the order has not yet been shipped. Once shipped, the order will need to go through the return process.
7. Contact Us
If you have any questions about this policy or need assistance with a return or refund, please contact us:
Email: info@fivsopic.com
Phone: 307-621-0431
Address: 4599 Thorn Street, Garden Grove, California, United States
Thank you for shopping with Fivsopic.com. We value your trust and are committed to ensuring your satisfaction.